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operations manager

Category: Administrative
Reports To:      

Job Description/Responsibilities
Supervises and coordinates the activities of office services, customer service, data processing, shipping/receiving, and maintenance.  Negotiates contracts, and supervises vendors and outside contractors.

Qualifications/Skills
To succeed at this job, you must possess excellent communication, analytical, research, and organizational skills and be able to work well in a fast-paced environment with multiple deadlines.  It’s crucial that you are capable of being responsible for systems analysis and programming support, updates, modifications, and enhancements; overseeing hardware and software vendor relations, contracts, purchases, and services; helping prepare physical inventories and follow-through of proper inventory functions in coordination with the controller and plant manager; managing information services training and development of programs; and purchasing and controlling supplies, equipment, and other company assets.

Education/Background
A Bachelor’s degree is required, with at least five years’ operations management experience.  A Master’s degree is preferred.  A record of achievement in overseeing manufacturing processes and techniques is a strong plus.

Please send [résumé and salary history/requirements] to:      

Job Description

operations manager

Category: Administrative
Reports To:      

Job Description
Supervises and coordinates the activities of office services, customer service, data processing, shipping/receiving, and maintenance.  Negotiates contracts, and supervises vendors and outside contractors.

Qualifications
•	Must possess excellent communication skills and be able to work well in a fast-paced environment with multiple deadlines.

•	Ability to work in a team environment with strong analytical, research, and organizational skills is essential.

•	Requires an individual capable of making high-level decisions and who has a record of achievement in overseeing manufacturing processes and techniques.

•	Bachelor’s degree is required, with at least five years’ operations management experience.  Master’s degree is preferred.

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Duties
Percentage
of Job	Exemption
Classification	Duty	Essential Function	
     %	Exempt	Responsible for data processing operations and management information services.	Y / N	
     %	Exempt	Responsible for systems analysis and programming support, updates, modifications, and enhancements.	Y / N	
     %	Exempt	Oversees hardware and software vendor relations, contracts, purchases, and services.	Y / N	
     %	Non-Exempt	Helps prepare physical inventories and follow-through of proper inventory functions in coordination with the controller and plant manager.	Y / N	
     %	Exempt	Manages information services training and development of programs.	Y / N	
     %	Exempt	Purchases and controls supplies, equipment, and other company assets.	Y / N	
     %			Y / N	
     %			Y / N	

Exemption Analysis
Administrative (541.200) exemption is probable as the duties appear to be directly related to the management and general business operations of the company, and require the exercise of discretion and independent judgment in respect to matters of significance.

Category Decision
The duties and responsibilities for this position have been analyzed.	
Manager:	Date:	
On that basis, this position has been judged to be        Exempt          Non-Exempt.	

Interview Questions

operations manager

Category: Administrative
Reports To:      

	Some employees accept change with no problem, while others resist the slightest variation in the way that they do things.  How do you introduce change to a person who prefers the status quo?
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	If your present boss agreed to make changes in your current job in order to keep you, what would you want changed?
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	Give me some examples of your negotiation skills.
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	Your immediate boss gives you an order that you know is dead wrong.  How would you handle it?
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	Give me an example of when you made a high-level decision without getting approval from upper management.
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	Evaluate: There is a thin line between initiative and insubordination.  Good employees know when to take risks.  However, you should be careful about candidates who may be too independent and may not fit in with your organization.
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	How do you keep up-to-date with the constant changes in technology that affect company operations?
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	What do you think will be the biggest changes in such areas as inventory and management information over the next few years?
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	Have you ever introduced a cost-cutting program which improved your operations as well as saved money?
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	If I called up several of your vendors, what would they say about you?
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	Describe some of the training sessions you’ve held for your department.
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	How do you juggle the numerous demands from multiple departments?
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	What has been your greatest achievement in operations management thus far?
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	What would you like to accomplish in the near future?
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	How do deadline pressures and a fast-paced work environment affect your ability to produce?
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Additional Questions
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Overall Impression
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Average Rating
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Your Recommendation
	Hire
	Do Not Hire
	Second Interview
	Need More Information

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Print Name

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Signature

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Date

APPLICANT COMPARISON FORM 

Date:      
	Evaluator:      	
Position:      		

Once you have completed the interview process, transfer the notes and rating tallies you completed to the chart below.

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
1.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
2.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
3.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
4.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
5.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
6.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
7.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
8.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
9.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
10.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Comments:      

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