Job Advertisement

Billing Supervisor (Hospital)

Category: Health Care — Hospital
Reports To:      

Job Description/Responsibilities
You will be expected to supervise and coordinate third-party billing and the application of payments for the hospital’s business.  This includes contacting insurance carriers, local companies, physicians’ offices, and other hospital departments and collection agencies to coordinate billing and paperwork.  You will also be responsible for training, evaluating, and initiating disciplinary action for all employees supervised.  On occasion, you will have to work various shifts and overtime as required.

Qualifications/Skills
You must have excellent interpersonal skills and be well-versed in dealing with the public in a professional, courteous, and efficient manner.  You must also be able to coordinate the proper application of patient, insurance, and other payments; perform billing clerk and cashier duties as needed; and coordinate and perform insurance follow-up procedures.

Education/Background
You must have a high school diploma or equivalent, as well as at least two years’ experience in an office setting, preferably with supervisory responsibilities in a health care facility.  The ability to type at least 55-60 wpm is essential; previous computer experience is mandatory.  Bilingual (English/Spanish) skills are a strong plus.

Please send [résumé and salary history/requirements] to:      

Job Description

Billing Supervisor (Hospital)

Category: Health Care — Hospital
Reports To:      

Job Description
Supervises and coordinates third-party billing and the application of payments for the hospital’s business.  Responsible for training, evaluating, and initiating disciplinary action for all employees supervised.

Qualifications
•	Must have a high school diploma or equivalent.

•	Must have at least two years’ experience in an office setting, preferably with supervisory responsibilities in a health care facility.

•	Bilingual (English/Spanish) skills are a strong plus.

•	Excellent interpersonal skills are essential, since this position requires extensive contact with other business office personnel, medical staff, and other hospital personnel, and frequent contact with patients and/or their representatives concerning patient accounts.  

•	The ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress is a must.

•	The ability to work various shifts and overtime as required is essential.

•	Must be able to type at least 55-60 wpm; previous computer experience is mandatory.

•	     

•	     

Duties
Percentage
of Job	Exemption
Classification	Duty	Essential Function	
     %	Exempt	Coordinates the proper application of patient, insurance, and other payments.	Y / N	
     %	Non-Exempt	Performs billing clerk and cashier duties as needed.	Y / N	
     %	Exempt	Contacts insurance carriers, local companies, physicians’ offices, and other hospital departments and collection agencies to coordinate billing and paperwork.	Y / N	
     %	Exempt	Coordinates and performs insurance follow-up procedures.	Y / N	
     %			Y / N	
     %			Y / N	

Exemption Analysis
This position is a tough call. At first glance, none of the duties jump out at you and scream Administrative exemption (541.200), despite the title of supervisor. There certainly doesn’t seem to be a lot of discretion and independent judgment involved, and many of the duties and qualifications are routine in nature (typing, cashier duties, shift work).  But two critical factors may move this job into the Executive exemption (541.100). First, the second sentence of the actual Job Description indicates the job-holder does indeed hold sway over a group of employees, including training, evaluating, and initiating discipline, which are all mentioned in 541.102. Second, the word “coordinates” is used often in the duties section. That also indicates management of the enterprise. Finally, there’s another hint in 541.103(d). That section reveals that even if the subordinates under this job-holder are from different units (such as billing, payables, cashier), an otherwise exempt employee still holds that designation if in charge of a unit with a “continuing function.” In this case, it would be collecting and paying bills. 

Note: This type of “gray-area” job underlines the importance of analyzing every aspect of every job in every different organization before making an exempt/non-exempt decision. At a smaller hospital, for example, this job may not involve as much “coordination”, and might not be exempt. 

Category Decision
The duties and responsibilities for this position have been analyzed.	
Manager:	Date:	
On that basis, this position has been judged to be        Exempt          Non-Exempt.	

Interview Questions

Billing Supervisor (Hospital)

Category: Health Care — Hospital
Reports To:      

	Tell me about a tough insurance billing problem you handled.
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

	How extensive is your knowledge of the Health Insurance Portability and Accountability Act?
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

	Tell me what you do to stay current on legal and regulatory issues that affect the health care industry.
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

	Have you ever had a particularly thorny interpersonal problem with a patient or outside physician?  How did you handle it?
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

	Do you have any secrets for keeping track of all the paperwork you have to process?
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

	What kinds of software do you use in your current job?
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

	Have you ever had to reinvent or redefine your job to meet your organization’s changing needs?
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

	Do you have any regrets from your last job?
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

Additional Questions
______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

______________________________________________________________________________
______________________________________________________________________________
	1	2	3	4	5

Overall Impression
______________________________________________________________________________
______________________________________________________________________________

Average Rating
1	2	3	4	5

Your Recommendation
	Hire
	Do Not Hire
	Second Interview
	Need More Information

________________________________________________
Print Name

________________________________________________
Signature

________________________________________________
Date

APPLICANT COMPARISON FORM 

Date:      
	Evaluator:      	
Position:      		

Once you have completed the interview process, transfer the notes and rating tallies you completed to the chart below.

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
1.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
2.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
3.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
4.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
5.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
6.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
7.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
8.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
9.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
10.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Comments:      

Evaluator’s Signature: