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data processing supervisor

Category: Information Technology (IT)
Reports To:      

Job Description/Responsibilities
You will be expected to supervise all data entry transactions, including maintaining and creating files, productivity, quality, cost-effectiveness, and promptness.  You will also be in charge of hiring, training, evaluating, and assigning all data entry operators and maintaining companywide security controls on data processing services.

Qualifications/Skills
The successful applicant for this job must ensure the resolution of technical problems related to work and equipment, and counsel and motivate operators to achieve departmental objectives; assist in planning staffing needs and in departmental budget preparations; predict, control, implement, and approve changes in workload procedures and schedules through analysis of internal operations and appraisal of external needs; evaluate, monitor, and recommend the use of external vendors for data entry services.  The ability to ensure efficient and effective conversion and verification of data into computer readable forms and to allocate data processing resources to meet schedules is essential.

Education/Background
Candidates must have at least an Associate’s degree in Computer Science or Computer Processing and two to five years’ experience as a data entry operator.  Supervisory experience is preferred.  Must be fluent in basic computer programming. 

Please send [résumé and salary history/requirements] to:      

Job Description

data processing supervisor

Category: Information Technology (IT)
Reports To:      

Job Description
Supervises all data entry transactions, including maintaining and creating files, productivity, quality, cost-effectiveness, and promptness.  Hires, trains, evaluates, and assigns all data entry operators and maintains companywide security controls on data processing services.

Qualifications
•	Must be fluent in basic computer programming.

•	Ability to ensure efficient and effective conversion and verification of data into computer readable forms and to allocate data processing resources to meet schedules is essential.

•	Ability to work independently and to devise new methods or modify existing ones to predict and meet changes in data processing requirements is required.

•	Candidates must have at least an Associate’s degree in Computer Science or Computer Processing and two to five years’ experience as a data entry operator.

•	Supervisory experience preferred.

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Duties
Percentage
of Job	Exemption
Classification	Duty	Essential Function	
     %	Exempt	Employs basic data processing principles and knowledge of state-of-the-art data entry equipment and procedures, and makes recommendations on obtaining new data entry equipment.	Y / N	
     %	Exempt	Ensures the resolution of technical problems related to work and equipment, and counsels and motivates operators to achieve departmental objectives.	Y / N	
     %	Exempt	Directs data processing activities to achieve efficient and accurate keying.  Verifies materials for conversion of data into computer readable form in order to meet schedules.	Y / N	
     %	Exempt	Recruits, selects, develops, evaluates, and disciplines data entry operators.	Y / N	
     %	Exempt	Assists in planning staffing needs and in departmental budget preparations.	Y / N	
     %	Exempt	Predicts, controls, implements, and approves changes in workload procedures and schedules through analysis of internal operations and appraisal of external needs.	Y / N	
     %	Exempt	Evaluates, monitors, and recommends the use of external vendors for data entry services.	Y / N	
     %			Y / N	
     %			Y / N	

Exemption Analysis
The primary exemption to be considered is Executive (541.100).  A combination Executive/Administrative (541.200) exemption is possible.  Caution is advised in applying the “Exempt” rating for the second and third Essential Duties.  If the DP supervisor personally resolves the technical problems, some non-exempt time could result.  Likewise, verifying material for conversion of data is probably not an exempt activity.  The duties in descriptions two and three may involve some exempt activity and some non-exempt activity.  However, see 541.106 and 541.700.  The authority over data entry operators weighs heavily in the Executive exemption direction, if the requirements of 541.100 are otherwise met.  Regarding combining the two exemptions, see 541.708.

Category Decision
The duties and responsibilities for this position have been analyzed.	
Manager:	Date:	
On that basis, this position has been judged to be        Exempt          Non-Exempt.	

Interview Questions

data processing supervisor

Category: Information Technology (IT)
Reports To:      

	Tell me about any new systems or procedures you initiated at your current job.
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	What’s your favorite aspect of programming?
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	Management doesn’t always accept ideas, even very good ones.  Tell me about one of your data input suggestions that was turned down.
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	What do you do to keep up with all of the technological changes occurring in the computer field?
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	What do you think will be the biggest changes over the next few years?
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	What aspects of data processing give you the most trouble?
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	What part of your work has given you the greatest feeling of achievement and satisfaction?
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	Tell me about a plan you developed to improve the performance of your department.
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	What’s the first thing you look for in a data processing employee?
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	How did you motivate employees to provide exemplary service?
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	What amount of direction and feedback do you need to accomplish this job comfortably?
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	It’s sometimes difficult to schedule the data processing workload when dealing with vacations and illnesses.  Tell me about a crisis situation you faced and what you did to resolve it.
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	Evaluate: A good supervisor will be able to handle the peaks and valleys usually associated with data processing without panic.  The best are willing to roll up their sleeves and pitch in when necessary.
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	When new employees come on board, what steps do you take to get them acclimated quickly?
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	What characteristics do you think are most important in a data processing supervisor?  Tell me examples that reflect how you possess them.
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	What kinds of tasks do you tend to delegate?
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	How do you go about setting objectives and priorities for your staff?
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	Evaluate: You’re looking for someone with a system they can explain, not a seat-of-the-pants supervisor.  In data processing, the need is for structure and consistency.  A supervisor with a program he/she can explain has the goods.
	1	2	3	4	5

Additional Questions
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Overall Impression
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Average Rating
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Your Recommendation
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	Second Interview
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Print Name

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Signature

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APPLICANT COMPARISON FORM 

Date:      
	Evaluator:      	
Position:      		

Once you have completed the interview process, transfer the notes and rating tallies you completed to the chart below.

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
1.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
2.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
3.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
4.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
5.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
6.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
7.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
8.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
9.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
10.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

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