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quality control manager

Category: Manufacturing/Production
Reports To:      

Job Description/Responsibilities
The Quality Control manager is responsible for maintaining product quality by analyzing manufacturing and engineering requirements and devising testing methods and procedures; and establishing product quality documentation by writing and implementing quality assurance procedures.  He/she will be in charge of supervising and training all members of the quality control department to ensure their expertise and productivity.

Qualifications/Skills
It’s crucial that you can use your interpersonal and communication skills, as well as expertise, to investigate all customer and consumer complaints; work with Manufacturing and Production to pinpoint and eliminate operating problems that cause quality problems; establish in-process product inspection standards, devising testing methods and procedures; and complete product and process quality reports by analyzing information and trends.

Education/Background
A Bachelor’s degree in a business-related field and at least five years’ experience in quality control is required.  You must be familiar with all aspects of production equipment, as well as production-related computer functions.  You must also be comfortable working with statistical breakdowns and have an ability with mathematics.

Please send [résumé and salary history/requirements] to:      

Job Description

quality control manager

Category: Manufacturing/Production
Reports To:      

Job Description
Maintains product quality by analyzing manufacturing and engineering requirements and devising testing methods and procedures.  Establishes product quality documentation by writing and implementing quality assurance procedures.

Qualifications
•	Must be capable of developing and overseeing procedures to ensure that all products meet customer expectations.

•	Superior communication skills required to meet with vendors, suppliers, and Production and Engineering managers to make certain the company’s quality programs are kept up-to-date to meet industry standards.

•	Must be familiar with all aspects of production equipment, as well as production-related computer functions.

•	Must be comfortable working with statistical breakdowns and have an ability with mathematics.

•	Requires a Bachelor’s degree in a business-related field and at least five years’ experience in quality control.

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Duties
Percentage
of Job	Exemption
Classification	Duty	Essential Function	
     %	Exempt	Manages a quality control program that ensures that products are inspected to meet acceptable quality standards.	Y / N	
     %	Non-Exempt	Ensures quality processes and products by testing materials and products and establishing and enforcing quality standards.	Y / N	
     %	Exempt	Supervises and trains all members of the Quality Control department to ensure their expertise and productivity.	Y / N	
     %	Non-Exempt	Investigates all customer and consumer complaints.	Y / N	
     %	Exempt	Works with Manufacturing and Production to pinpoint and eliminate operating problems that cause quality problems.	Y / N	
     %	Exempt	Establishes in-process product inspection standards, devising testing methods and procedures.	Y / N	
     %	Exempt	Completes product and process quality reports by analyzing information and trends.	Y / N	
     %			Y / N	
     %			Y / N	

Exemption Analysis
Certain duties are coded “Exempt” on the assumption that the requirements for Executive (541.100) exemption have been met and that those duties relate to the supervision of subordinates.  Administrative (541.200) exemption, standing alone, is unlikely if this employee does the actual testing.  The best exemption possibility is a combination of the two exemptions.  See 541.708.

Category Decision
The duties and responsibilities for this position have been analyzed.	
Manager:	Date:	
On that basis, this position has been judged to be        Exempt          Non-Exempt.	

Interview Questions

quality control manager

Category: Manufacturing/Production
Reports To:      

	Tell me about the nuts and bolts of a quality control system that you have overseen.
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	Explain the performance measurement techniques that you are most familiar with.  How did you learn them?
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	What did you have to learn to be effective in your previous job?  How long did it take?  Which parts were the most challenging?
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	Give me examples of specific quality improvement projects you have completed.  
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	Evaluate: The more specific the answer, the easier it will be to judge how the candidate will transfer previous experience to your position.
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	Tell me about a time you had to put in extra effort on a project.  What were the results?
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	A quality control manager must have superior written and oral communication skills.  Give me some specific instances that demonstrate your command of these skills.
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	What quality control management software have you used in your current or previous jobs?
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	Do you have any experience developing flowcharts?  Give me specific examples of how they helped improve quality.
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	What strategies do you use when conducting training sessions with Production employees on quality improvement projects?  
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	The Production manager is upset that one of your inspectors is demanding tolerances that are not called for in the engineering specs.  What steps do you take to defuse the situation?
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	We have received many résumés from individuals who are qualified to handle the job of quality control manager. Tell me why you are the best applicant.
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	Have you ever had to deal with a major change in the quality area?  What happened?
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	Knowing what you do now, what would you have done differently?
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	Precision is often a prerequisite for quality control.  What have you done to hone your skills in this area?
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	Tell me what considerations you factor into a trade-off between cost-effectiveness and quality.
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	This job requires strong monitoring controls.  Tell me how you stay in the information loop in your department and in the company overall.
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Additional Questions
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Overall Impression
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Average Rating
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Your Recommendation
	Hire
	Do Not Hire
	Second Interview
	Need More Information

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Print Name

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Signature

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Date

APPLICANT COMPARISON FORM 

Date:      
	Evaluator:      	
Position:      		

Once you have completed the interview process, transfer the notes and rating tallies you completed to the chart below.

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
1.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
2.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
3.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
4.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
5.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
6.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
7.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
8.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
9.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
10.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

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