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assistant store manager

Category: Retail
Reports To:      

Job Description/Responsibilities
The assistant store manager is responsible for helping with various tasks involved in the overall operation of the store, including: measuring business trends; maximizing sales/profitability by developing staff; controlling expenses and shortages; and overseeing aspects of merchandising and inventory control.  He/she also contributes to recruiting, training, developing, and communicating with all staff, as well as assessing performance on a regular basis; maintaining merchandising standards, overseeing display presentation, and monitoring inventory levels; planning and assigning daily goals, tasks, and assignments for sales staff, and assuring proper completion through follow-up.

Qualifications/Skills
You must be proficient in ensuring that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, and providing solid product knowledge; analyzing sales reports and conducting comparison shopping; and completing office tasks, including management of funds and media, receiving, inventory, and payroll.

Education/Background
A high school diploma is required; an Associate’s degree or vocational school is a plus.  You must be able to process information/merchandise through a cash register system.  You must also be able to move or transfer merchandise, generally weighing up to 50 pounds, throughout the store.  It’s imperative you’re available to work varied hours/days as business dictates.

Please send [résumé and salary history/requirements] to:      

Job Description

assistant store manager

Category: Retail
Reports To:      

Job Description
Responsible for contributing to the accomplishment of various tasks involved in the overall operation of the store, including measuring business trends; maximizing sales/profitability by developing staff; controlling expenses and shortages; and overseeing aspects of merchandising and inventory control. 

Qualifications
•	High school diploma is required; Associate’s degree or vocational school is a plus.

•	Must be able to process information/merchandise through cash register system. 

•	Must possess strong interpersonal skills to communicate with associates and customers. 

•	Must be able to move or transfer merchandise throughout the store, generally weighing up to 50 pounds. 

•	Must be available to work varied hours/days as business dictates.

•	     

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Duties
Percentage
of Job	Exemption
Classification	Duty	Essential Function	
     %	Exempt	Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, and providing solid product knowledge.	Y / N	
     %	Exempt	Recruits, trains, develops, and communicates with all staff, as well as assesses performance on a regular basis.	Y / N	
     %	Exempt	Maintains all merchandising standards, oversees display presentation, and monitors inventory levels.	Y / N	
     %	Exempt	Plans and assigns daily goals, tasks, and assignments for sales staff, and assures proper completion through follow-up.	Y / N	
     %	Exempt	Assists in monitoring sales performance by analyzing sales reports and conducting comparison shopping, and adjusting strategies as necessary.	Y / N	
     %	Exempt	Completes office tasks, including management of funds and media, receiving, inventory, and payroll.	Y / N	
     %			Y / N	
     %			Y / N	

Exemption Analysis
While the title “Assistant” may give you pause in labeling this a “white-collar” position, the duties all lend themselves to either an Administrative (541.200) or Executive (541.100) exemption. That’s reinforced by the extent of this position’s responsibility for directing the work of subordinates and the importance to the organization of other activities, like management of funds, inventory, and payroll. Plus, several aspects of this job (customer services, sales employee monitoring, distribution of merchandise) are labeled as work that is “closely and directly related to” exempt work by 541.703.

Category Decision
The duties and responsibilities for this position have been analyzed.	
Manager:	Date:	
On that basis, this position has been judged to be        Exempt          Non-Exempt.	

Interview Questions

assistant store manager

Category: Retail
Reports To:      

	We all run into frustrating situations at work.  Tell me about a couple of customer service obstacles that you’ve run into and what you did to overcome them.
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	1	2	3	4	5

	Have you ever introduced a program or system that saved your store time or money?
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	1	2	3	4	5

	Explain how you decide on daily assignments for staffers.  What happens when the schedule gets disrupted?
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	Evaluate: You’re looking for someone who maintains their cool under pressure and jumps in to help.
	1	2	3	4	5

	When your own duties get tedious, how do you jazz up your own work life?
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	1	2	3	4	5

	How do you maintain a positive attitude when confronted with a hostile customer?
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	1	2	3	4	5

	How do you keep your staff aware of store merchandising information and pricing policies?
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	1	2	3	4	5

	How do you motivate employees to provide exemplary service?
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	1	2	3	4	5

	Would your current boss consider you a change agent at your company?
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	1	2	3	4	5

Additional Questions
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Overall Impression
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Average Rating
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Your Recommendation
	Hire
	Do Not Hire
	Second Interview
	Need More Information

________________________________________________
Print Name

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Signature

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Date

APPLICANT COMPARISON FORM 

Date:      
	Evaluator:      	
Position:      		

Once you have completed the interview process, transfer the notes and rating tallies you completed to the chart below.

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
1.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
2.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
3.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
4.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
5.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
6.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
7.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Candidates’ Names	Average Rating	Recommendation	Overall Impression	
8.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
9.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		
10.      	1	2	3	4	5		Hire
	Do Not Hire
	Second Interview
	Need More Information		

Comments:      

Evaluator’s Signature: